Frequently Asked Questions What services does Sanityde Cleaning Solutions offer? Sanityde supports the following service arrangements:Regular CleaningRecurring CleaningComprehensive Deep CleaningMove In/Out CleaningTransition Cleanings for Short-Term Rentals (Airbnb/VRBO)Vacation Rental Cleaning What is included in the Standard Cleaning service? Standard Cleaning service includes:Dusting surfaces and furnitureVacuuming and mopping floorsCleaning bathrooms (toilets, sinks, mirrors, showers, and tubs)Cleaning kitchens (countertops, sinks, and exterior appliances)Emptying trashPlease refer to our multi-point checklist for more details. What is included in the Deep Cleaning service? Deep Cleaning service includes everything in the Standard Cleaning service, plus:Cleaning baseboardsCleaning interior windowsCleaning inside cabinets and closetsDetailed cleaning of kitchen appliancesPlease refer to our multi-point checklist for more details. Can I add extra services to my cleaning appointment? Yes, we offer several add-on services, including:Pet cleaningClean Interior WindowsClean Inside CabinetsClean Inside FridgeClean Inside Oven What is your pricing model? Our pricing model includes a base cost for each cleaning service, plus additional fees for any add-on services you choose.Feel free to check out our cost calculator for an estimate based on your needs.If you'd like a detailed quote - you can request one here. Are your cleaning products eco-friendly? We prioritize the health and well-being of our clients and the environment. We can accommodate requests for eco-friendly cleaning products. If you have specific preferences, please let us know when scheduling your appointment. Are your cleaners trained and insured? All domestic workers partnered with Sanityde are dependable, trustworthy, and skilled. They've undergone our rigorous multi-step Assured Connection Framework which includes detailed reference checks and validation of a background check for your peace of mind.We're committed to providing an environment of trust and dependability, and the domestic workers we work with reflect that commitment. Furthermore, Sanityde has been trained under The Association of Residential Cleaning Services International (ARCSI) - Professional Home Cleaning program, ensuring we adhere to the very highest standards in the industry. Is Sanityde Insured? Yes - Sanityde is fully licensed and insured to protect your home and to give you peace of mind. How do I schedule a cleaning appointment? You can schedule a cleaning appointment by contacting us through our website booking form, by email, SMS, or by phone (+1-916-542-2406).We will help you choose the best service and time that suits your needs. What is your cancellation policy? We understand that plans can change. If you need to cancel or reschedule your cleaning appointment, please give us at least 48 hours' notice to avoid a cancellation fee. Can I request the same Domestic Worker for future appointments? We always strive to accommodate our clients' preferences.If you've had a positive experience with a certain domestic worker and wish to request their services again, please let us know. We'll do our best to coordinate your future services with the same professional, fostering a consistent and personalized experience. Which cities do you service? Sanityde proudly extends its domestic worker connection services to Folsom, Sacramento, El Dorado Hills, Cameron Park, Granite Bay, and neighboring regions. We're continually expanding our reach to bring top-notch home care professionals to more communities. What should I expect on my first appointment? During your first appointment, expect our partnered domestic worker to arrive prepared with the necessary cleaning supplies and equipment. As it's the initial visit, it might take a bit more time as the professional gets familiar with your space and performs a comprehensive clean. However, you can anticipate that subsequent appointments will be more efficient, as familiarity with your preferences and your space will expedite the process. Do I need to do anything before you arrive? The best way to prepare for your cleaning is to de-clutter as much as possible. That way the domestic workers can focus their efforts on cleaning up dust and grime, instead of moving things around and putting them in place.Pick up items from the floorStow away small counter top itemsIf you have a cleaning product preference, please let us know in advance Do I need to be home the day of cleaning? Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, we will work with you to accommodate your needs. Can I reschedule an appointment? If you anticipate the need to change an appointment time, we would appreciate a minimum of 48 hours notice in advance. Feel free to contact us, and we'll work with you to move your appointment to a more convenient time. How and when do I pay for my cleaning services? We use Stripe as our secure payment platform for a seamless and convenient payment process.For appointment scheduling, a $70 cleaning deposit is collected. This deposit is fully refundable as per our terms of service and will be applied towards the total cost of your cleaning service.Stripe's advanced security features ensure that your payment information is safe and protected.Once your cleaning service is complete, we will process the remaining payment through Stripe, and you'll receive a confirmation email with a detailed receipt for your records. What if I am not satisfied with my cleaning? Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.